At KNK LLC, we thrive on providing each and every client who walks through the doors, as well as our online shoppers, the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Kinkz N Kurlz Kollection experience.
All orders have a 3-5 day minimum processing. This ensures adequate time for proper customization, drying, and packaging of all orders.
For Custom orders, there is a 5-7 day minimum processing. This ensures adequate time for coloring, customization, drying, and packaging of all orders.
Flat Rate shipping/ Signature required is handled via USPS/UPS/ Fedex. Once you receive your tracking number, give it a few hours to update into the shipping system. Shipping takes an additional 3-5 business days. Business days do not include weekends or holidays. We encourage everyone to require a signature during delivery to ensure item is delivered to the correct location/person.
International Shipping: all tarrif/duty fees are the responsibility of the consumer, as we have no control over customs fees. In the event of a return, consumer is also responsible for shipping fees associated with returning items. Returns are only accepted in the event KNK LLC made an error.
We thank you for understanding, and assure you that we are working diligently to ship your order as soon as possible.
-KNK LLC
At Kinkz N Kurlz Kollection, we do our best to make sure all of our customers are satisfied.
If there was an error in processing your order, we do our best to promptly correct any and all issues that may arise. However, due to the customization process and hygienic concerns, wig orders are nonrefundable.
In the event you wish to cancel an order, we will process the cancellation and offer a store credit in exchange for the value of the items minus a 20% processing and restocking fee. This does not apply if your items have been shipped. Once your items have left our facility, we are unable to process a return or a cancellation.
We strive to provide consistent quality while creating each piece of work individually, and do our best to ensure customer satisfaction.